It's our mission to make it easy to use Lawn Buddy. Read through our questions and watch our step-by-step video tutorials
Get Started with Lawn Buddy
Is Lawn Buddy available in my state?
We offer on-demand services in all 50 states. For business management use, your location will not impact your ability to manage your business on the Lawn Buddy platform.
What are the benefits of using Lawn Buddy?
Lawn Buddy is your technology partner that will help you better manage and grow your business! We offer you all the tools you need to succeed, like free customer integrations, automatic invoicing, scheduling, crew managment, and much more! All under one platform!
How do I make sure my notifications are turned on?
Mobile
Launch the ‘Settings’ app on your phone, then find ‘Lawn Buddy‘ and tap ‘Notifications‘.
Turn on the ‘Allow Notifications‘ setting.
How do I sign up for Lawn Buddy?
We suggest signing up on the web if you’re able!
If I do not want to download the Lawn Buddy Provider App, can I just use a browser to access Lawn Buddy?
Yes! You can access Lawn Buddy from your laptop, desktop, smartphone, or tablet via your browser. We recommend utilizing our web portal for the majority of your plannning, routing, etc. and the app for day-to-day!
Is my data and my customer’s data secure?
Yes. We will never share or sell your data, or your customer’s data.
What devices is Lawn Buddy available on?
Lawn Buddy is available on all devices (desktop/laptop, iPad/tablet, all smartphones). You can download the app in the Apple Store or Google Play Store; or access Lawn Buddy on the web at pro.lawnbuddy.com.
How do I adjust the mile radius I would like my business to serve?
Mobile
Click on the menu icon in your navigation bar and open the side menu.
Click on the ‘On-Demand Radius‘ button.
Adjust the slider to set the mile radius you’d like your business to serve for On-Demand jobs. The max radius is 50 miles. If you need a larger radius, contact us, and we can help you with that!
Click on the ‘Company Profile‘ button.
Adjust the value to set the mile radius you’d like your business to serve for On-Demand jobs. The max radius is 50 miles. If you need a larger radius, contact us, and we can help you with that!
Does Lawn Buddy find you on-demand jobs?
If local homeowners are utlizing our Lawn Buddy Homeowner app, on-demand jobs will show up in your area. These on-demand jobs work on a first come, first serve basis. You will need to make sure that your notifications are turned on in order to know when these jobs are available. Also make sure your on-demand radius is set to however far you are willing to travel!
How can I build a customer base on Lawn Buddy?
Every time you complete an on-demand job, that homeowner becomes your customer for life within the Lawn Buddy platform! You will be able to continue providing services for them. Our Marketing Tool can also help you gain more customers by promoting your company through social media.
Do I have to bid for jobs on Lawn Buddy?
No! The jobs are not assigned. Requests are sent out to all lawn care professionals using the Lawn Buddy platform in your area. It works on a first-come first-serve basis.
Are lawn care professionals on the platform contracted by Lawn Buddy?
No, you are your own boss! Lawn Buddy just provides the easily accessible technology that allows you to manage and grow your business.
Why do I have to take pictures when I complete a job?
The pictures not only help validate your work to your customer, but they also serve as receipts for payments.
Do I gain more on-demand jobs if I get Lawn Buddy Pro?
No, the requests from homeowners are sent to all lawn care companies in your area, regardless of them utilizing the Pro or Lite version. It is first come, first serve.
Virtual Crew Leader – Web
Crew Management – App
How do I create accounts for my employees?
Mobile
Open the app and select ‘More‘. Click on ‘Employees‘.
 
Scroll down to the bottom of the page and click on ‘Add a new employee‘.
The employee will receive an email invitation with instructions.
Desktop
Go to the ‘Crew Management – Crew List‘ page and click ‘+‘ to add a new employee.
Complete the form and hit the ‘SAVE‘ button. Make sure that you fill out the correct email. We’ll send the employee an invitation email with instructions.
The employee will receive an email invitation with instructions.
 
 
After completing the instructions from the invitation email, the employee is ready to download the Lawn Buddy Pro mobile app. Have your employee login on the Lawn Buddy app using the email and password from the invitation email. The employee will only access the jobs assigned to the crew that the employee belongs to. The price and the customer’s contact information will not be accessible to the employees.
 
 
Does Lawn Buddy have a scheduling feature?
Yes! We actually provide you with 5 ways to view and create schedules.
How do I create an optimized route list on Lawn Buddy?
The system will collect all of your open jobs on and prior to the current date. Based on your company’s location, it will sort them to create an optimized route list.
Optimized Routes
Adding & Managing Customers
How do I integrate customers myself?
If you already have QuickBooks, you can integrate your customers directly from there into Lawn Buddy. If not, watch the video above to learn the easiest way to integrate customers yourself!
Why do I need to add my current customers?
You need to integrate your customers in order for you to be able to use the Lawn Buddy platform at it’s full potential. Once you have your customers integrated, you will be able to invoice electronically, schedule, and communicate with your customers through Lawn Buddy!
Can Lawn Buddy integrate my customer for me?
Yes, there are 3 ways of getting your customer data integrated into your Lawn Buddy account.Â
Can I message my customers through Lawn Buddy?
Yes, all messages are sent to your customer’s email address. They receive a link to click which takes them to your entire chat history. No messages are sent via text message.
How do I create a recurring jobs in Lawn Buddy?
Watch the video above to learn the easiest way to create a recurring jobs!
Lawn Buddy University: Learning to Add & Manage Jobs
Understanding How to Market on Facebook and Instagram from Lawn Buddy
How does the Lawn Buddy Marketing tool work?
The Marketing tool will help target Facebook and Instagram users within a certain mile radius from your business. Posts to book services from you will show up in their feed.
What is the recommended budget for advertising my business on Facebook and Instagram?
We generally recommend a budget of $5/day to start your advertisements on Facebook and Instagram.
How does Lawn Buddy work?
Lawn Buddy is an app and web platform built for lawn and landscaping professionals to better manage their business! Our platform enables them to increase their yearly revenue by providing technical tools which assist with managing their current customers and discovering new customers.
Features that make lawn care businesses thrive:
To get started:Â
Do you need insurance to use Lawn Buddy?
No, insurance is not required to use the Lawn Buddy platform.
Are Lawn Buddy contractors insured?
At Lawn Buddy, you aren’t just a contractor, you’re a business owner! We value your entrepreneurial pursuits and equip you with awesome software…but we do not provide insurance.
How can I contact Lawn Buddy’s customer support team?
Our in-house support team is excited to help you – we have the knowledge and care to assist with anything you need. Call us at 316-247-2184 or email us hello@lawnbuddy.com. You can also check out our tutorials if you need help getting started.
Understanding Lawn Buddy’s Equipment & Inventory Feature
Push Notifications
How do I send notifications to my homeowners / customers?
MobileÂ
Push notifications are easy on the web! This feature is not currently available on the Lawn Buddy app.
Desktop
1 – Click the ‘Push Notifications‘ on the sidebar
Who receives push notifications I send out?
Your customers that use the Lawn Buddy homeowner app will receive the push notifications that you send out. To see if a customer uses the homeowner app, look for the ‘LB’ logo to the left of their name in your Customers List or the ‘LB’ logo followed by “Lawn Buddy App User” at the bottom of their Customer Detail.
Understanding the Checklist feature created by Lawn Buddy
Can I schedule recurring jobs?
Yes. Lawn Buddy has the easiest way to schedule recurring jobs on the market. In addition to that, your Lawn Buddy account has several automations that flow from scheduling a job. Such as route optimization and automatic invoicing.
Can I create a subscription option for my customers?
With Lawn Buddy, you can now create subscriptions for your customers. Instead of charging your customer per job, you can now automatically send invoices on a monthly basis at a set amount each month. This is frequently used in situations where flat rate billing is needed.
How do I create accounts for my employees?
Mobile
Open the app and select ‘More‘. Click on ‘Employees‘.
 Scroll down to the bottom of the page and click on ‘Add a new employee‘.
The employee will receive an email invitation with instructions.
Desktop
Go to the ‘Crew Management – Crew List‘ page and click ‘+‘ to add a new employee.
Complete the form and hit the ‘SAVE‘ button. Make sure that you fill out the correct email. We’ll send the employee an invitation email with instructions.
The employee will receive an email invitation with instructions.
  After completing the instructions from the invitation email, the employee is ready to download the Lawn Buddy Pro mobile app. Have your employee login on the Lawn Buddy app using the email and password from the invitation email. The employee will only access the jobs assigned to the crew that the employee belongs to. The price and the customer’s contact information will not be accessible to the employees.
  Can I track my crews in real-time?
Yes, your Lawn Buddy account allows you to see where your crews are in real-time whenever they are using the app.
Does Lawn Buddy have time tracking abilities?
Yes, your Lawn Buddy account lets you track time in several different ways. Your employee’s time can be tracked individually, or by crew. In addition, tracking time on each job is available. You can also set estimated times for jobs and compare it to actuals.
Can I optimize my routes/my crew’s routes?
Yes, each crew’s route is automatically generated to help you save on fuel costs. You can also edit each route’s starting/ending points. Additionally, Lawn Buddy allows you to edit each stop in the route as needed for each crew.
Automatic Invoicing & Payments
Invoice Customization
What are the credit card transaction fees?
See our pricing page for details – fees go as low as 2.9% +$0.30 per transaction.
How do I set up automatic invoicing?
Mobile
1 – Click on the ‘Customer‘ icon in your navigation bar at the bottom and open the customer list.
 
 
There are two places that allow you to schedule automatic invoices!
 How do I print a receipt from Lawn Buddy?
Mobile
Downloading the PDF version of invoice is easy on the web! This feature is not currently available on the Lawn Buddy app.
Desktop
Go to the Invoice Detail page. Click on the ‘SAVE AS PDF‘ from the right top of the page.
What types of payment does Lawn Buddy accept?
We accept all major credit cards (Visa, MasterCard, AMEX, JCB, and Discover).
When do my automatic invoices send?
You can choose to automatically send invoices after a job is marked complete, on the first of the month, or on the 15th of the month. If you choose the 1st or the 15th, the invoices will send at 11 AM CT that day.
How will my customers pay me through Lawn Buddy?
Your customers can pay through credit/debit cards, apple pay. E-check (ACH) options are available upon request.
How long does it take to get paid through Lawn Buddy?
2-3 business days.
BidFeatureVideo
Virtual Project Estimation – Web
What is the difference between Yard Estimation and Project Estimation?
The basic difference is that Project Estimation can save your estimate for review at a later time, but Yard Estimation is a single-use lookup tool. Yard estimation provides a quick look at a property with a versatile square foot calculator. In Project Estimation you can define whether you are working on turf, mulch, concrete, and more!
How do I get paid?
Your customers pay via credit card when you invoice using Lawn Buddy. Once processed, you will be paid through direct deposit. In order to receive your payments, be sure to update your direct deposit information in the Lawn Buddy app or website.
How do I update my direct deposit information?
Mobile
1 – Click on the menu icon in your navigation bar and open the side menu.
1 – Click on the gear icon in the right top hand of the page and select ‘Direct Deposit Info.’
Does Lawn Buddy accept all banks for direct deposit?
Lawn Buddy accepts all banks for direct deposit except MetaBank. We also do not except prepaid cards.
How does direct deposit work?
Direct deposit allows payments received by customers to transfer directly into your bank account.
How long does it take to get paid after completing a job with Lawn Buddy?
It generally takes between 1 – 3 business days to receive your payment via direct deposit. If you do not see the funds go into your account after 1-3 business days, please give us a call so we can further assist you.
How do I get paid?
Payments from your customers are directly deposited into your bank account. Learn how to set up your direct deposit in Lawn Buddy here. (link needed)
Does the Lawn Buddy app connect with QuickBooks?
Yes, your Lawn Buddy account connects directly and securely with Quickbooks Online. We are able to integrate customers directly into your Lawn Buddy account from Quickbooks Online. Lawn Buddy also sends invoice data to Quickbooks Online automatically so that your books are always up-to-date and accurate.
How much does Lawn Buddy cost?
Lawn Buddy offers a Lite version, which is completely free! However, when you invoice your customers there is a 4.8% credit card transaction fee. We also offer our Pro version of the platform. When you upgrade to Pro, the credit card transaction fee goes down to only 2.9% + 30 cents! Our Pro version also offers additional features that will help you better manage your business (route optimization, push notifications, crew management, and more)! You can go Pro for only $29.95 a month!
Contact us about our veteran and military discounts!
How do customers pay with Lawn Buddy?
Once you have created an invoice for your customers, you can email or text the invoice to your customers through Lawn Buddy. The customer will receive a URL link to complete the payment.
Our tool box is filled with helpful features you can use on a daily basis.
No contracts. No hidden fees. Upgrade or downgrade anytime.
We make it our mission to be available for customers when they need our assistance. Visit our Contact Us page for details on how to get in touch with out team!
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